Portfolio
Education & Training
2024
Masterclass Virtual Assistant
I am a proud graduate of the Surge MVA Training program, where I successfully completed an intensive virtual assistant training course. Through this program, I honed a wide range of skills and acquired in-depth knowledge essential for providing top-tier virtual assistance. Equipped with expertise, dedication, and a passion for excellence, I am ready to help businesses thrive by delivering exceptional support.
2024
Masterclass Social Media Management and Marketing
I am a proud graduate of the Surge Social Media Management and Marketing program, where I immersed myself in an intensive curriculum designed to equip me with the expertise needed to drive brand success in the digital world. Through this training, I developed a deep understanding of crafting tailored social media strategies, creating compelling content, and fostering meaningful engagement to fuel online growth. With a genuine passion for digital marketing and a results-driven approach, I am eager to help businesses amplify their online presence and achieve their marketing objectives.
Certificates
Corporate Experience
2015 - 2024
Customer Service Team Manager
ABS-CBN Iconnect Convergence Inc.
Proven leader with a talent for inspiring and motivating teams to achieve goals. Skilled in cross-department collaboration, process improvement, and resolving complex customer issues efficiently. Experienced in conducting performance evaluations, fostering professional growth, and promoting a collaborative workplace through regular team meetings. Demonstrates accountability and ensures clear communication by preparing comprehensive weekly reports to align team efforts and drive continuous improvement
2012 - 2014
Customer Support Specialist
Corserv Management Inc.
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Address aftersales concerns, including technical and billing issues.
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Respond to customer inquiries via phone, email, or chat.
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Resolve complaints and ensure excellent customer service.
2010 - 2012
Tele-Collection Specialist
CIBI - Unionbank Account
Handling administrative tasks efficiently and effectively, contributing to the smooth operation of businesses. Click here to add your own text and customize the content.
Core Competencies
- Exceptional Communication Skills
- Time Management & Organization
- Proficient in Office Software
- Task Prioritization & Multitasking
- Continues Learning and Skill Expansion​
- Content Creation and Marketing Skills
- Video Editing and Production
- Confidentiality and Professionalism​​
